We pride ourselves on on providing professional compassionate grooming. We aim to please all of our pet parents with their preferred style pet. We also aim to please our precious pet clients with a pleasant , stress free, happy grooming experience, that they love. Some pet styles require at home maintenance in between grooms. We understand that life gets busy sometimes and pets can't be brushed and combed as often as needed. When this happens and your pet is is tangled or matted all over, we will use our best judgement to determine if a brush out is humanly reasonable. A few tangles here and there is ok and usually not painful for your pet. However a full body of tangles or very tight matts are very painful to brush out. At this point we will take our "humanity over vanity" approach and remove the matts or tangles in the least painful procedure possible. Your groomer will discuss with you the best approach prior to the groom.