What is the drop and pick up procedure?
Haircut appointments should arrive for drop-off between 7:30 AM and 9:00 AM. Pets scheduled for bath-only services must arrive no later than 10:00 AM.
If you have a preferred pick-up time, please discuss this with your groomer prior to your appointment.
If you have not already spoken with the groomer about your pet’s grooming needs, the groomer will contact you before beginning the service.
Once your pet’s grooming is complete, the groomer will contact you to arrange pick-up. While we do our best to accommodate requested timeframes, please note that working with animals can sometimes be unpredictable, and grooming times may vary.
Can my pet stay all day until closing?
Yes! You may drop your pet off early and pick them up anytime before closing. We have plenty of space to keep pets comfortable throughout the day, and dogs will receive potty breaks in our fenced outdoor yard.
Pets that are not picked up before closing (4:00 pm) will be required to stay overnight, and boarding fees will apply. Our team will make every effort to contact you prior to closing if your pet has not yet been picked up.
Can my pet see the Doctor while receiving grooming services?
Yes! If your pet needs to see a doctor, please let us know when scheduling your grooming appointment or at check-in so we can coordinate with our medical team.
Why choose us?
Our groomers are trained alongside our veterinary team to safely perform services such as anal gland expression and ear cleaning, while also monitoring your pet’s coat, skin, and nails for any abnormalities. Since grooming takes place inside our veterinary hospital, we are fully prepared to respond quickly to any medical concern or emergency that may occur during grooming.
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